Contact Us

Contact Us - Tartecosmeticsoutlet

Welcome to Tartecosmeticsoutlet (tartecosmeticsoutlet.com) — your trusted destination for Tarte’s iconic beauty essentials, including the #1 concealer brand and the legendary Shape Tape™ concealer. We’re committed to providing the same level of excellence in customer service as Tarte does in their cruelty-free, vegan, and clinically proven formulas. Whether you need help finding your perfect shade, tracking an order, resolving an issue, or sharing feedback, our dedicated team is ready to assist. Below are all the ways to connect with us, including our direct contact details.

Our Core Contact Details

For quick reference, here are our primary contact channels — we ensure every inquiry reaches the right expert to get you a fast, accurate response:
  • Primary Support Email: service@tartecosmeticsoutlet.com (responses within 2 business hours during service hours)
  • Physical Mailing Address: Tartecosmeticsoutlet Customer Service Department, 71 Emily Drive, Centereach, New York 11720, United States

How to Reach Us: Choose the Right Channel

We offer tailored contact options to match the nature of your inquiry, ensuring efficiency and clarity. Whether you have a simple question about Shape Tape™ or a complex order concern, we’ve got you covered.

1. Email Support (Most Efficient for All Inquiries)

Email is our recommended channel for most questions, as it allows our team to gather details, attach resources (like shade guides), and provide thorough responses. Our Tarte-trained experts specialize in everything from product ingredients to order troubleshooting.
  • What to Include for Fast Help: To avoid back-and-forth, please share your full name, order number (if applicable), and a clear description of your needs. For example: “Hi, my name is Sarah, order #78901 — I received Shape Tape™ in ‘Medium Tan’ but ordered ‘Light Medium.’ Can I arrange an exchange?” For product issues (e.g., damaged packaging), attach 1–2 clear photos.
  • Response Times: Standard inquiries (e.g., shade matching, inventory checks): 2 business hours (Monday–Friday, 9:00 AM–5:00 PM ET)
  • Urgent matters (e.g., last-minute order changes, event-related delivery concerns): Mark “URGENT” in the subject line for a 1-hour response during service hours
  • After-hours/weekend inquiries: Responded to by 10:00 AM ET the next business day

2. Mailing Address (For Returns & Formal Correspondence)

Use our physical address for sending pre-approved returns, formal documents, or written feedback. Note: All returns require a Return Authorization (RA) number — request this via email before shipping to ensure processing.
  • Full Mailing Address: Tartecosmeticsoutlet Attn: Customer Service Department 71 Emily Drive Centereach, New York 11720 United States
  • Return Guidelines: Write your RA number clearly on the package and include a copy of your order confirmation. We provide pre-paid shipping labels for eligible returns (sent via email with your RA number) to avoid extra costs.
  • Processing Time for Mail: Allow 5–7 business days for us to receive and review your package or correspondence. We’ll send an email confirmation once your return is processed or your feedback is reviewed.

What We Can Help You With

Our team is equipped to assist with every aspect of your Tartecosmeticsoutlet experience. Here are the most common inquiries we handle — and how we’ll support you:

Product Expertise

  • Shape Tape™ shade matching (share your skin tone/undertones for personalized recommendations)
  • Ingredient breakdowns (e.g., “Is this blush vegan?” “Does this foundation contain parabens?”)
  • Usage tips (e.g., “How to blend Shape Tape™ for a natural finish”)
  • Inventory checks for limited-edition products or popular shades

Order & Shipping Support

  • Track your order (we’ll help locate your tracking number if you can’t find it)
  • Modify or cancel an order (within 24 hours of submission)
  • Resolve delayed, lost, or damaged shipments
  • Update shipping addresses (only if the order hasn’t shipped)

Returns & Refunds

  • Request a Return Authorization (RA) number
  • Check the status of your refund (processed within 5–10 business days of return acceptance)
  • Exchange products (e.g., swap a Shape Tape™ shade that doesn’t match)

Account & Payment Issues

  • Troubleshoot login problems or reset your password
  • Update account details (email, billing address)
  • Resolve payment errors or unauthorized charges
  • Request copies of invoices or order receipts

Service Hours & Holiday Notices

We’re available when you need us, with clear timelines for after-hours inquiries:
  • Standard Service Hours: Monday–Friday, 9:00 AM–5:00 PM ET
  • Holiday Closures: We are closed on New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. Inquiries received on these days will be prioritized the next business day.

Tips for the Fastest Resolution

  • Have your order number ready — this is the quickest way to pull your purchase details.
  • Be specific about your issue (avoid vague requests like “My order is wrong” — instead, “Order #78901: Received lipstick in ‘Red’ instead of ‘Nude’”).
  • For product photos (damaged items, incorrect shades), use natural light to show details clearly.
At Tartecosmeticsoutlet, we’re more than just a store — we’re fellow Tarte lovers dedicated to making your beauty journey seamless. Whether you’re a first-time shopper or a loyal customer, we’re here to ensure every interaction with our team is as positive as the products we deliver. Reach out anytime — we’re ready to help.