Refund Policy

Refund Policy - Tartecosmeticsoutlet

At Tartecosmeticsoutlet (tartecosmeticsoutlet.com), we stand behind the quality of Tarte’s iconic makeup—including the #1 concealer brand and best-selling Shape Tape™ concealer. We want you to feel confident in every purchase, whether you’re testing a new shade of concealer or restocking your favorite vegan eyeshadow palette. This Refund Policy outlines our transparent, hassle-free process for requesting and receiving refunds, so you know exactly what to expect if you need to return a product.

1. Refund Eligibility: What Qualifies?

To ensure your refund request is processed smoothly, your purchase must meet the following criteria. We’ve kept these guidelines simple to minimize stress and align with the hygiene standards of beauty products:
  • Timeframe: You must initiate a refund request within 60 days of the delivery date. This gives you ample time to evaluate your Tarte products—whether checking if a Shape Tape™ shade matches your skin tone or testing a formula’s wear time. Requests received after 60 days will not be eligible, unless the product is defective (see Section 3 for details).
  • Product Condition: For non-defective items, products must be unused, unopened, and in their original resalable condition. This means intact packaging, unbroken seals, all included materials (e.g., product info cards), and no signs of wear, tampering, or skin contact. Due to hygiene concerns, opened or used makeup (such as swatched eyeshadow or applied concealer) cannot be refunded, unless they are defective.
  • Proof of Purchase: You must provide a valid proof of purchase, such as your order number (found in your Order Confirmation email), receipt, or packing slip. This helps us quickly verify your purchase and avoid processing delays.
  • Eligible Products: Most items sold on tartecosmeticsoutlet.com qualify for a refund. Exceptions include final sale items (clearly marked on the product page) and personalized products—unless they arrive damaged or defective.

2. How to Request a Refund: Step-by-Step Guide

Requesting a refund is straightforward, and we’ve streamlined the process to get your money back as quickly as possible. Follow these four simple steps:

Step 1: Secure a Return Authorization (RA) Number

Before sending any product back, you must first request a Return Authorization (RA) number. This unique number links your return to your refund request, ensuring our team can track and process it efficiently.
  • How to Request: Email our dedicated returns team at service@tartecosmeticsoutlet.com with the following information: your order number, the name of the product(s) you want to return, the reason for the refund, and clear photos (if the product is defective or damaged).
  • Response Time: We’ll review your request and send you an RA number via email within 2 business hours (Monday–Friday, 9:00 AM–5:00 PM ET). The email will also include detailed return instructions, including our shipping address and a pre-paid shipping label.

Step 2: Package & Ship the Product

Once you have your RA number, package the product securely to prevent damage during transit. We recommend using the original packaging if possible, as it’s designed to protect your Tarte products (e.g., preventing powder compacts from breaking).
  • Label Clearly: Write the RA number on the outside of the package (e.g., on a sticky note or the shipping label) so our team can immediately identify it upon arrival.
  • Shipping Costs: We cover all shipping costs for eligible returns—you won’t pay a cent to send the product back. Simply print the pre-paid shipping label from our email, attach it to the package, and drop it off at the designated carrier location.
  • Keep Tracking: Save the tracking number from the shipping label. This allows you to monitor your package’s progress and confirm when we receive it.

Step 3: We Inspect & Approve Your Return

Once your package arrives at our Centereach facility (typically 3–5 business days after you ship it), our team will inspect the product to ensure it meets the eligibility criteria outlined in Section 1.
  • Approval: If the product is eligible, we’ll approve your refund immediately and send you a confirmation email detailing the refund amount and processing timeline.
  • Denial: If the product doesn’t qualify (e.g., it’s used, missing packaging, or lacks an RA number), we’ll email you to explain why. We’ll offer to ship the product back to you (at your expense) or provide a partial refund if applicable.

Step 4: Your Refund Is Processed

Approved refunds are processed within 5–10 business days of our inspection. The money will be credited back to your original payment method (e.g., credit card, debit card, PayPal) used at checkout.
Note: Your payment provider may take an additional 1–3 business days to reflect the refund in your account. If you don’t see the refund after this time, contact your bank or card issuer for assistance—they can provide details on their processing timelines.

3. Refunds for Defective, Damaged, or Incorrect Products

If you receive a product that’s defective (e.g., a broken lipstick, a leaking foundation), damaged during shipping (e.g., crushed packaging, shattered powder), or incorrect (e.g., wrong Shape Tape™ shade sent), we’ll resolve the issue quickly—no hassle, no extra cost to you. Here’s how:
  • Report the Issue Promptly: Contact us within 7 days of delivery at service@tartecosmeticsoutlet.com with your order number, clear photos of the product/issue, and a brief description. The sooner you reach out, the faster we can make it right.
  • Choose Your Resolution: We’ll offer you three convenient options to suit your needs: A full refund to your original payment method.
  • A free replacement product (shipped to you with no additional cost, processed in 1–3 business days).
  • Store credit for the full purchase price (valid for 12 months to use on any future Tartecosmeticsoutlet order).
No Need to Return (Most Cases): We rarely require you to send back defective, damaged, or incorrect items—we trust your feedback, and we don’t want to inconvenience you. If we do request a return (e.g., for a high-value item), we’ll cover all shipping costs and provide clear instructions.

4. Non-Eligible Items: What We Can’t Refund

The following items are not eligible for a refund, unless they arrive defective or damaged:
  • Final Sale Items: Products marked “Final Sale” on the product page (often discounted or limited-edition items) are non-returnable and non-refundable.
  • Used or Opened Products: Tarte makeup items that have been opened, used, or have broken seals (unless defective) cannot be refunded—this is for hygiene and safety reasons, as these products come into direct contact with skin.
  • Custom/Personalized Products: Items tailored to your preferences (e.g., personalized makeup sets) are made to order and non-refundable.
  • Gift Cards: Tartecosmeticsoutlet gift cards (if offered) are non-refundable and cannot be exchanged for cash, except where required by law.

5. Refunds for Cancelled Orders

If you need to cancel an order, act quickly—we process orders fast to get your Tarte products to you sooner!
  • Cancellation Window: You can cancel an order for a full refund within 24 hours of submission. After 24 hours, your order may have already been processed or shipped, and you’ll need to follow the standard return and refund process outlined in Section 2.
  • How to Cancel: Email our support team at service@tartecosmeticsoutlet.com with your order number and “Order Cancellation” in the subject line. We’ll confirm the cancellation and refund via email within 2 business hours.
  • Cancellation Refunds: Approved cancellations are processed within 5–10 business days, with the money returned to your original payment method.

6. Check Your Refund Status

Wondering where your refund is? Here are three easy ways to check:
  • Email Updates: We’ll send you an email when your refund is approved and when it’s processed—keep an eye on your inbox (and spam folder) for these updates.
  • Contact Us: Email service@tartecosmeticsoutlet.com with your order number and RA number (if applicable) for a status update. We’ll reply within 2 business hours.
  • Payment Account: Check your credit card, debit card, or PayPal statement—refunds are usually labeled “Tartecosmeticsoutlet Refund” for easy identification.

7. Need Help? Contact Our Team

If you have questions about this Refund Policy, need help with a refund request, or have concerns about a delayed refund, our friendly team is here to assist:
  • Refund Support Email: service@tartecosmeticsoutlet.com
  • Mailing Address: Tartecosmeticsoutlet Returns Department, 71 Emily Drive, Centereach New York 11720, United States
At Tartecosmeticsoutlet, your satisfaction is our top priority. We stand behind every Tarte product we sell, and we’re committed to resolving refund issues quickly and fairly. Thank you for trusting us with your beauty needs—we appreciate you being part of our community.